Serge NgapoOct 8, 20191 min5 keys to digital transformation : The enterprise IT organization should play a leadership roleConsider how entire industry verticals – media, payments, shopping, travel, hospitality, to name but a few – have been up-ended by new entrants successfully leveraging digital technologies. The results are new products and services that delight customers with unexpected experiences, surprising convenience and radically lower prices. And while industry vertical enterprise incumbents possess undeniable assets – customer base, brand loyalty, global reach, capital resources – the